Terms & Conditions

  1. Order Placement and Payment:

All orders must be placed at least 4 days in advance. Full payment is required to confirm the order. We accept payment via PayMe, EPS or bank transfer.

 

  1. Changes and Cancellation:

Changes or cancellations must be made at least 5 days before the scheduled pickup or delivery date, and subject to our availability and an additional administration fee of HKD200.

 

Once the order is confirmed and paid, no cancellation, change of designs, nor refund will be available. In the event of dispute, BON BON Cake Limited reserves the right to make the final decision.   

 

  1. Pickup and Delivery:

All orders can be picked up at our bakery studio (address: A7, 10/F, Block A, Hong Kong Industrial Centre, Kowloon) during our business hours (10:00-18:00, Monday - Sunday). Delivery is available for an additional fee, and must be arranged at the time of order placement. We are not responsible for any damages that occur during transportation once the order has left our bakery.  

 

  1. Refund and Return:

We do not offer refunds or returns for our products, as all cakes are made to order and cannot be resold. If you are not satisfied with your order, please contact us and we will do our best to resolve any issues.

 

  1. Allergies and Special Requests:

Please inform us of any allergies or special requests at the time of order placement.

 

Thank you for choosing BONBON Cake!